Privacy Policy

1. Who we are

MartStok LLC ("MartStok," "we," "us," or "our") is a market intelligence and inventory analytics studio based at 12535 Bellaria Heights Trce, Houston, TX 77044, USA. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have about it.

This policy applies to https://martstok.com and any related pages we operate. It does not apply to third-party services we link to.

2. Information we collect

Information you give us directly

Contact form submissions: your name, email address, business name, phone number (if provided), and the content of your message.
Client onboarding: billing details, business documentation, and data connections needed to deliver the services you have engaged us for.

Information collected automatically

Log data: IP address, browser type, referring page, pages visited, and timestamps.
Cookies: small text files that help the site work properly and let us understand aggregate usage. See our Cookie Policy.

We do not knowingly collect sensitive categories of personal information such as government identifiers, biometric data, or financial account numbers through this website. Payment details for active clients are collected and stored by our payment processors, never by us directly.

3. How we use your information

We use the information we collect for the following purposes:

To respond to your inquiries and support requests.
To deliver the services you have engaged us to provide.
To send transactional and account-related messages (invoices, reports, service notices).
To operate, maintain, and improve the website and our services.
To meet legal, tax, and accounting obligations.
To detect and prevent fraud, abuse, or security incidents.

We do not use personal information for automated decision-making that produces legal or similarly significant effects, and we do not sell personal information for advertising purposes.

We share personal information only in limited, specific circumstances:

Service providers: hosting, email, accounting, and analytics vendors who process information on our behalf under written agreements.
Legal obligations: when required to comply with applicable law, valid legal process, or lawful government requests.
Business transfers: in connection with a merger, acquisition, or asset sale, subject to the same protections as this policy.
With your consent: in any other case only after you have given us clear permission.

We do not sell your personal information. We do not share it with advertising networks for cross-context behavioral advertising.

5. Cookies and tracking

We use a small number of first-party cookies to remember your cookie preferences and to measure aggregate site performance. You can accept or decline optional cookies from the banner shown on your first visit. Full details are in our Cookie Policy.

6. Data security

We take reasonable and industry-standard steps to protect the information we hold. These include encryption in transit and at rest, principle-of-least-privilege access controls, and regular reviews of our vendors and internal practices. No method of transmission over the Internet is 100% secure, but we work hard to keep the gap as small as possible.

7. Data retention

We keep personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Contact form messages are typically retained for up to 24 months. Client engagement records are retained for seven years after the end of the engagement for tax and audit purposes.

8. Your rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

To access the personal information we hold about you.
To correct inaccurate or outdated information.
To request deletion of your information, subject to legal exceptions.
To object to or restrict certain processing.
To receive a portable copy of your information.
To withdraw consent where processing is based on consent.
To opt out of the sale or sharing of personal information — MartStok does not sell or share personal information for cross-context behavioral advertising, so no opt-out is required, but you may still submit a request.

To exercise any of these rights, email Caleb@martstok.com. We will respond within 45 days.

9. Children's privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of the page. Material changes will be highlighted on the site or communicated directly to active clients.

11. Contact us

Questions, requests, or concerns about this policy can be sent to:

MartStok LLC
Attn: Privacy — Caleb Ledet
12535 Bellaria Heights Trce
Houston, TX 77044, USA
Email: Caleb@martstok.com
Phone: +1 (650) 540-9987

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